FAQ

Frequently asked questions

How long will my order take?

Please allow 1–3 business days for processing before dispatch. Estimated delivery is 5–16 business days after dispatch. Business days exclude weekends and public holidays. Delivery estimates are not guaranteed.

How do I track my order?

We email tracking details after dispatch. Tracking can take a few days to show its first carrier update. Items may arrive in separate parcels.

Can I return an item?

Request a return within 14 days of receiving your order. Email support@goodsvale.com with your order number before sending anything back. See our refund policy for instructions, conditions and return postage costs. Your statutory rights are unaffected.

Which payment methods can I use?

Available payment methods for your location are displayed at checkout. Choose from the options shown there.

Are shipping and taxes included?

Tracked shipping to the UK and EU is free. Any applicable taxes are shown at checkout before you pay. If a carrier asks you for an additional import payment, contact support@goodsvale.com with the notice before paying.

Can I change or cancel an order?

Email support@goodsvale.com as soon as possible with your order number and requested change. We will try to help before processing or dispatch, but changes and cancellations cannot be guaranteed once fulfilment starts. Your return rights are unaffected.

What if my item arrives damaged or incorrect?

Email support@goodsvale.com as soon as you notice a problem. Include your order number and, where possible, photos of the item and packaging so we can investigate and arrange an appropriate remedy. Keep the packaging while we help.